Shipping & Returns

Merchandise returns seem harder then that should be? Not with us at ShopMutt.com, we make it hassle-free! You may return a purchase for a refund, merchandise credit, or exchange to our returns processing center. Just follow the simple instructions below and be sure to read our guidelines to make your return simple and easy.

Free Shipping

Shipping will be free on many items when you complete an order of $40.00 or more with us at shopmutt.com. Please be advised do to additional cost of crates and larger items this will not be applied. To keep costs down for you the consumer we need to charge the additional freight we are past down for these large items. Thank you for you understanding,.

Returning to Our Processing Center

Please follow the steps below to complete your return:

Please circle the item you wish to return on your packing invoice.
Provide a telephone number in case we have questions.
Pack your return securely.
You can return your package using USPS, UPS, FedEx whichever is the most convenient for you.
Should you have any questions or comments, please feel free to email us at
returns@shopmutt.com and a customer service representative will be pleased to assist you.
We recommend that you insure the package prior to shipment.

Send all returns to the address below:

ShopMutt.com
ATTN: returns Department
234 N 172nd Place
Shoreline Washington 98133

No Packing Invoice?

If you do not have the original invoice enclosed with your order please email us atreturns@shopmutt.com. Our associates will be happy to assist you.

Refunds and Credits

We'll refund or credit the value of the item and any taxes you were charged up to 30 days of processing your order. Shipping charges are nonrefundable. To receive a refund, items should be in new condition and the original packing invoice should accompany your return. Holiday and seasonal items are non-refundable.

There is a 15% restocking fee for all our Pet Furniture and Crates

Exchanges

Our associates at customerservice@shopmutt.com will be happy to assist you with exchanges or replacements of any items purchased at ShopMutt.com or received as gifts. For exchanges of mis-sent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.